Last updated: 24 August 2026
1. About this policy
Galactic Landscaping respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Galactic Landscaping (“we”, “us” or “our”) collects, holds, uses and discloses personal information through our website, enquiry forms, email, telephone communications and landscaping services.
We aim to handle personal information in accordance with applicable Australian privacy requirements and accepted privacy practices.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Suburb, service location or project location
- Landscaping services you are interested in
- Your estimated project budget
- Your preferred project timeframe
- Information you provide about your property or proposed project
- Messages, correspondence and enquiry history
- Consultation, quotation, scheduling, invoicing and project records
- Photographs, plans or documents you voluntarily provide
- Website usage information, including IP address, browser type, device information, referring page and pages visited
Please avoid submitting sensitive personal information through our enquiry forms unless it is reasonably necessary for us to assist you.
3. How we collect information
We generally collect personal information directly from you when you:
- Complete a form on our website
- Contact us by telephone or email
- Request a project assessment, consultation or quotation
- Communicate with us about landscaping services
- Provide information during a site visit
- Engage us to perform work
- Interact with our website or online advertising
We may also receive information from another person where you have authorised them to contact us on your behalf.
4. Why we collect and use personal information
We may collect and use personal information to:
- Respond to enquiries
- Review your project requirements, estimated budget and timeframe
- Determine whether our services may be suitable for your project
- Arrange an initial assessment or consultation
- Prepare quotations, proposals or project documentation
- Schedule and provide landscaping services
- Communicate with you about an enquiry or project
- Maintain business, invoicing and administrative records
- Improve our website, services and customer experience
- Measure website traffic and advertising performance
- Protect our website and business from misuse, fraud or security threats
- Comply with legal, insurance and regulatory obligations
We do not sell or rent your personal information.
5. Website cookies, analytics and advertising
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure advertising performance.
We may use services such as Google Analytics and Google Ads. These services may collect technical information such as your IP address, browser or device information, referring website, pages visited and interactions with our website.
This information may help us understand how visitors find and use our website and whether advertising leads to enquiries.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.
6. When information may be disclosed
We may disclose personal information where reasonably necessary to:
- Employees, contractors or tradespeople involved in reviewing or delivering your project
- Suppliers where information is needed to obtain pricing or organise materials
- Website hosting, email, form-processing, information technology, analytics and advertising service providers
- Professional advisers, insurers, accountants or legal representatives
- Government agencies, regulators or law-enforcement authorities where required or authorised by law
- A purchaser or successor if our business or its assets are transferred
These parties should only receive the information reasonably necessary to perform their functions.
7. Overseas processing
Some technology, website, analytics, advertising, hosting or email providers may process or store information outside Australia.
Depending on the provider and its infrastructure, overseas locations may include the United States, countries within the European Economic Area and other countries in which those providers operate.
Where reasonably practicable, we use reputable providers and take reasonable steps to ensure personal information is handled appropriately.
8. Storage, security and retention
We may store personal information in website systems, email accounts, electronic records and business administration systems.
We take reasonable measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no website, email service or electronic storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records or to comply with legal, taxation, insurance and regulatory requirements.
Information that is no longer reasonably required may be deleted or de-identified where appropriate.
9. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making a correction. In some circumstances, access may be limited where permitted or required by law.
10. Communications
We may contact you about your enquiry, consultation, quotation or landscaping project.
We will only send promotional or marketing communications where permitted. You may ask us to stop sending marketing communications at any time by contacting us.
11. Privacy questions and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge your complaint and respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations. You should review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy when our practices, website, services or legal obligations change.
The latest version will be published on this page with its updated date.
14. Contact us
Galactic Landscaping
Perth, Western Australia
Email: contact@galacticlandscaping.com.au
Telephone: 0456 698 722
Website: https://galacticlandscaping.com.au